Effective Communication in Nursing: Theory and Best Practices
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To be a successful nurse, excellent communication skills are required. The ability to communicate and connect with patients and health care professionals can help build relationships, prevent mistakes and provide a higher level of care. According to a study published in the Journal of Patient Safety , as many as , people die each year from preventable medical errors, representing the third leading cause of death in the U. Of deaths due to medical errors, The Joint Commission estimates that 80 percent involve miscommunication. Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes.
Communication is an important component in the health care field. Because of the importance of communication, many schools and health care training programs are teaching future employees how to communicate by first discussing the different types of communication in the care setting. This allows the patient to know what to expect. Verbal communication can also be used by the patient to inform the health care worker how they are feeling, what concerns they have and any other questions the patient may have. Non-verbal communication in the health care setting comes from eyes, hands and other parts of the body.
Communication is about much more than the words we say. The tone of our voice when we speak, the attention we give to what the other person is saying, the messages we give out by the way we move and position our bodies and the accuracy and clarity of what we write are also key elements of good communication. Sign in Register Subscribe. How are people vulnerable? Raising concerns Disclosure or confidentiality. Confidentiality Consent Capacity.
The way you are required to communicate at work is underpinned by certain organisational values, which you agree to as part of your employment contract. These values seek to promote positive working environments and respectful communication between staff, the people receiving care and their families. - Good communication between nurses and patients is essential for the successful outcome of individualized nursing care of each patient. To achieve this, however, nurses must understand and help their patients, demonstrating courtesy, kindness and sincerity.